FAQs

Returns

Shipping

  • How long will the delivery take?


    Typically, your order should arrive within 2-9 days. We also offer a three-day delivery option – select Express Shipping at checkout. See below for shipping times for each location.

    AUSTRALIA/NEW ZEALAND:

    Domestic deliveries will be made in Australia with the standard delivery time being 3-5 working days.  Express delivery is available for Australia with estimated shipping time at 1-3 working days. Deliveries to New Zealand will be classed as Worldwide Deliveries and will take between 5-10 working days.

    Free standard shipping on all Australian orders. For New Zealand addresses we offer free shipping for all orders over AU$100.00. For orders under AU$100.00, shipping costs AU$10.00. 

    We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed.

    ORDER NOW FOR CHRISTMAS

    Our deliveries are taking a little longer than usual due to COVID-19 restrictions. We’re sending everything out via Express Post, but please do order soon if you’re purchasing gifts for Christmas.

    USA/CANADA:

    The standard domestic delivery time in the US is 3-5 working days. For Canada, the standard delivery time is 5-10 working days.  Please note if you require express delivery on items ordered, you will need to cover the appropriate postage cost. We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed. Once your order has been dispatched we are unable to change a residential delivery address.

    UK:

    The standard domestic delivery time in the UK is 3-5 working days. Express delivery time is 1-3 days.

    Please note if you require express delivery on items ordered, you will need to cover the appropriate postage cost. We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed. Once your order has been dispatched we are unable to change a residential delivery address.

  • Where do you ship to?
  • Can I track my order?

    When your order has shipped, you will receive an email notification that includes a tracking link. 

  • Do you deliver to countries within the EU?

    Unfortunately, due to importation restrictions, we’re unable to deliver to countries within the EU at this time. We’re hoping that it will be possible in the future.

  • Do you ship to countries outside the USA?

    Unfortunately, we’re unable to ship to addresses that are outside of the USA, including Canada. However, we do have dedicated websites for the UK and Australia: www.tomandteddy.co.uk and www.tomandteddy.com.au

Sizing and Fit

Sustainability

  • What recycled materials are used in Tom & Teddy products?

    We’ve introduced REPREVE® to our range of swim shorts - an innovative and world-renowned polyester yarn made entirely from recycled plastic bottles. Over time, we’ll be incorporating it into all our swimmers for men and boys. REPREVE® offers the same soft feel and durability that you love about your Tom & Teddies, but with the environmental benefit of reducing the number of plastic bottles that go into landfill. You’ll know that REPREVE® has been used in the production of your Tom & Teddy trunks if you see this special bottle tag:


Care

  • Swim Shorts and Rash Tops

    • After every swim, make sure you treat your swimwear to a thorough rinse in cool water to wash out any swimming pool chemicals or saltwater residue.
    • Machine wash it frequently on a cold cycle.
    •  Always, always dry your Tom & Teddy swimwear in the shade – a combination of sunshine, chlorine and salt are no good for swim shorts - together they snap the elastic in waistbands and damage the fibres in the fabric.

  • Beach Polo Shirts

    • Wash your beach polo regularly on a cold cycle to keep the Pima cotton fresh and soft.
    • Always hang your shirt in the shade to avoid colour-fade, or you can throw it in a tumble dryer on a low-heat setting.

     

  • T-Shirts

    • Our super-soft tees should be machine washed at a cool setting.
    • As with our polos, hang your tee in the shade to protect its colour, or tumble dry at low

  • Beach Cap

    • Do not wash.
    • Spot clean with a damp cloth.

  • Flip Flops

    • Wipe clean with a soft, damp cloth 

    • Do not machine wash 

    • Prolonged exposure to strong sunlight may cause fading of colours 

  • Beach Bag

    • Do not wash.
    • Spot clean with a damp cloth.

  • Are Your T-Shirts UV Protective?

    Our Rash Vests are in a t-shirt style, rather than a fitted cut, and we use a special fabric that provides a very high UPF50+ protection. However, our Pima cotton t-shirts do not offer specific UV protection in the fabric. Cotton t-shirts can shield the skin from the sun’s harmful rays but they won’t block the rays as UV fabrics do.

Gift Cards

Discounts

  • Seasonal Discounts

    We hold sales events throughout the year. Be the first to hear about them by signing up to the Tom & Teddy Newsletter for your region: 


  • Refer a Friend Discount

    Tell you friends and family about Tom & Teddy via our Refer a Friend Scheme. If they make a purchase, we’ll give you 20% off your next order…and they’ll receive 20% of their first purchase! Sign up here.

Advocates

  • How can I become a Tom & Teddy advocate?

    We’re always on the lookout for Tom & Teddy fans who love to take photos of their travels, or even when they’re just out and about somewhere sunny! If you’d like to join our team of collaborators, please fill out this application form. We’ll be in touch if we think you’re a great Tom & Teddy match.

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