FAQs

Returns

• How do I return my item?

  You can return your order to us by simply completing the returns form in the link below and we will be in touch as soon as possible (we aim to reply to returns requests within 48 hours).

   

  Contact Form

  
  

  Important Note:

  In order to ensure your return reaches us safely and without damage, use strong and secure packaging and seal it with tape. If you decide to re-use the original order box, please note that the closure will need to be sealed tightly with packing tape as the adhesive strip can dry out and detach during transit.

• How long will it take to process my refund?

  Please allow 6-7 working days to receive a refund for your returned items.

  
  

• How can I return a gift?

  You can select 'Gift Return' in any of our returns portals and this will take you to a new page where you can enter your order details.

  • Australia Returns
  • UK Returns
  • USA Returns

Shipping

• How long will the delivery take?

  
  

  AUSTRALIA/NEW ZEALAND:

  Domestic deliveries will be made in Australia with the standard delivery time being 3-5 working days.  Express delivery is available for Australia with estimated shipping time at 1-3 working days. Deliveries to New Zealand will be classed as Worldwide Deliveries and will take between 5-10 working days.

  Free standard shipping on all Australian orders. For New Zealand addresses we offer free shipping for all orders over AU$100.00. For orders under AU$100.00, shipping costs AU$10.00. 

  We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed.
  
  USA/CANADA:

  The standard domestic delivery time in the US is 3-5 working days. For Canada, the standard delivery time is 5-10 working days.  Please note if you require express delivery on items ordered, you will need to cover the appropriate postage cost. We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed. Once your order has been dispatched we are unable to change a residential delivery address.

  
  

  UK:

  The standard domestic delivery time in the UK is 3-5 working days. Express delivery time is 1-3 days.

  Please note if you require express delivery on items ordered, you will need to cover the appropriate postage cost. We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed. Once your order has been dispatched we are unable to change a residential delivery address.

• Where do you ship to?

  • Australia and New Zealand
  • United Kingdom
  • United States
  • Europe

• Can I track my order?

  When your order has shipped, you will receive an email notification that includes a tracking link. 

• Do you deliver to countries within the EU?

  Yes we do, through our European site - www.tomandteddy.eu

• Do you ship to countries outside the USA?

  Unfortunately, we’re unable to ship to addresses that are outside of the USA, including Canada. However, we do have dedicated websites for the UK and Australia: www.tomandteddy.co.uk and www.tomandteddy.com.au

Sizing and Fit

• Do your trunks have an inner lining?

  Yes, all our men’s and boys’ trunks have a smooth and quick-drying mesh lining for extra comfort.

  
  

• Is Tom & Teddy sizing true to size?

  The sizing of all our apparel is in line with most Australian or USA clothing brands, rather than European sizing. Our boys’ trunks are quite generously sized, but the elasticated waist and adjustable drawcord offers flexibility to pull them in or let them, as required.

  
  

• How are your rash guards supposed to fit?

  Unlike many surf-brand rash guards, which fit close to the body, Tom & Teddy rash guards are not designed to cling to your skin. The t-shirt style provides a looser fit and they’re easy to pull on and off, even when wet.

  
  

  Please refer to the size chart for each product for the full measurements.

  
  

• What age do you go up to in children’s sizes?

  Our children’s sizes go from 1-2 years up to 11-12 years. As our size 11-12 is quite generous, you may find that it is also suitable for boys of 13 to 14 years – please refer to our size chart for full measurements.

• My son is 14 years old, what size swim shorts should I get him?

  We go up to an age 11-12 years for boys and this size has a waist measurement of 28”-30’’. For 13 years and above (and depending on current waist measurement), we recommend ordering a men’s size Small (30’’-31’’ waist). See our size guides below for measurements of men’s and boys’ sizes.

• Classic Swim Shorts Size Guides

  
  

  

• Tailored Trunks Size Guide

  

• Women's Swim Shorts Size Guide

  

  
  

  
  

  
  

• Girls' Swim Shorts Size Guide

  

• Cotton Shorts Size Guides

  

  
  

  

• Rash Guard Size Guides

  

  
  

  

• T-Shirt Size Guides

  

  
  

  

  
  

• Polo Shirt Size Guides

  

  
  

  

• Flip Flop Size Guides

  

  
  

  

Sustainability

• What recycled materials are used in Tom & Teddy products?

  We’ve introduced REPREVE® to our range of swim shorts - an innovative and world-renowned polyester yarn made entirely from recycled plastic bottles. Over time, we’ll be incorporating it into all our swimmers for men and boys. REPREVE® offers the same soft feel and durability that you love about your Tom & Teddies, but with the environmental benefit of reducing the number of plastic bottles that go into landfill. You’ll know that REPREVE® has been used in the production of your Tom & Teddy trunks if you see this special bottle tag:

  
  

Care

• Swim Shorts and Rash Tops

  • After every swim, make sure you treat your swimwear to a thorough rinse in cool water to wash out any swimming pool chemicals or saltwater residue.
  • Machine wash it frequently on a cold cycle.
  •  Always, always dry your Tom & Teddy swimwear in the shade – a combination of sunshine, chlorine and salt are no good for swim shorts - together they snap the elastic in waistbands and damage the fibres in the fabric.

• Beach Polo Shirts

  • Wash your beach polo regularly on a cold cycle to keep the Pima cotton fresh and soft.
  • Always hang your shirt in the shade to avoid colour-fade, or you can throw it in a tumble dryer on a low-heat setting.

   

• T-Shirts

  • Our super-soft tees should be machine washed at a cool setting.
  • As with our polos, hang your tee in the shade to protect its colour, or tumble dry at low

• Beach Cap

  • Do not wash.
  • Spot clean with a damp cloth.

• Flip Flops

  • Wipe clean with a soft, damp cloth 

  • Do not machine wash 

  • Prolonged exposure to strong sunlight may cause fading of colours 

• Beach Bag

  • Do not wash.
  • Spot clean with a damp cloth.

• Are Your T-Shirts UV Protective?

  Our Rash Vests are in a t-shirt style, rather than a fitted cut, and we use a special fabric that provides a very high UPF50+ protection. However, our Pima cotton t-shirts do not offer specific UV protection in the fabric. Cotton t-shirts can shield the skin from the sun’s harmful rays but they won’t block the rays as UV fabrics do.

Gift Cards

• Can the Tom & Teddy gift card be sent to me in the post?

  Currently, we only sell electronic gift cards. A gift card is sent to the email address of the purchaser, but they can then schedule it to be send directly to the recipient’s email address too.

• What is the minimum gift card value I can purchase?

  Our lowest gift card value is $25/£25.

• I didn’t receive my e-Gift Card, who should I contact?

  Your e-Gift Card will come from this email address: contact@tomandteddy.com. If it doesn’t arrive in your inbox, please firstly check your junk folder. Let us know if it hasn’t come through  – contact@tomandteddy.com – and we will manually resend the eGift Card to you as soon as possible.

• Will my eGift Card expire?

  Our eGift Cards are valid for 12 months from the date of purchase.

• What happens if I lose or delete my eGift Card email?

  If you cannot find your eGift Card in your inbox, simply send us a quick email to contact@tomandteddy.com and we will forward the details to you.

• Do I have to spend all my e-Gift Card value at once?

  You can redeem all or just part of your e-Gift Card value when you make a purchase. Your eGift Card has a unique code and we keep a record of your card’s value on our system. If you would like to know how much money is remaining on your card before making a purchase, you can email our customer service team at contact@tomandteddy.com

Discounts

• Seasonal Discounts

  We hold sales events throughout the year. Be the first to hear about them by signing up to the Tom & Teddy Newsletter for your region: 

  
  

  • Australia/New Zealand
  • USA/Canada
  • United Kingdom

• Refer a Friend Discount

  Tell you friends and family about Tom & Teddy via our Refer a Friend Scheme. If they make a purchase, we’ll give you 20% off your next order…and they’ll receive 20% of their first purchase! Sign up here.

Advocates

• How can I become a Tom & Teddy advocate?

  We’re always on the lookout for Tom & Teddy fans who love to take photos of their travels, or even when they’re just out and about somewhere sunny! If you’d like to join our team of collaborators, please fill out this application form. We’ll be in touch if we think you’re a great Tom & Teddy match.